Frequently Asked Questions

- How long will it take to get my order?
- Can you process rush orders?
- What is the minimum order?
- What is the difference between personalized and logo golf balls?
- How do I submit my logo?
- What are the preferred logo formats?
- What is the size of the logo or imprint?
- How are the logos positioned on the golf balls?
- What is the imprint quality?
- Can you print more than one logo on golf balls?
- How are the balls packaged?
- What if shipping problems occur?
- How do I know if you received my order?
- Who owns the rights to my ball design?
- Can I cancel my order?
- How can I verify that the Web site is secure?


- How long will it take to get my order?

Orders for logo and personalized golf balls are shipped within 3-5 business days from the date the order is received. Other items are shipped the day after the order is received. The transit time can be between 2-6 days. Once we ship your order, we e-mail you the tracking number. The e-mail indicates the estimated arrival date. For U.S. customers, we ship via UPS and Purolator. For Canadian customers, we ship via CanadaPost, UPS and Purolator. For large orders (over 500 dozen), we may use different service providers.

- Can you process rush orders?

Yes, we can process rush orders. Rush orders will be processed within 48 hours. We charge extra per dozen for rush orders. If you need faster delivery, you can check what service each carrier offers. Click here to view the shipping options.

- What is the minimum order?

The minimum order for personalized golf balls is 1 dozen. The minimum order for logo golf balls is 12 dozen.

- What is the difference between personalized and logo golf balls?

A personalized golf ball has an imprint of text only. Example: person's name, anniversary, company slogan... A logo golf ball has an imprint of a corporate logo or any type of design. Example: Ford, Bell Canada, design of your local association....

- How do I submit my logo?

Place the order on-line by selecting the option "Logo golf balls". You will be asked to upload your logo. Your logo will be copied from your computer to our Web server.

- What are the preferred logo formats?

The preferred formats are EPS, AI, PDF or CDR. The artist who created your logo should have a copy in one of these formats.
We match pantone solid coated colours.  

- What is the size of the logo or imprint?

The printable surface area of the ball is 0.800" in diameter. Logos on golf balls are printed within a circular constraint; therefore, a logo should be optimized to comfortably fill the printable area.

Example: A wide logo with text is best re-arranged by stacking the logo on top of the text.  

 

- How are the logos positioned on the golf balls?

A single logo is positioned directly opposite the side stamp and imprinted at a 90-degree angle to the ball brand name.

Double logos: The first logo is positioned above the ball brand name. The second logo is positioned below the ball brand name.  

 

- What is the imprint quality?

Our imprinting is as good is it gets. We adjust your selected text and graphics to fit the printing area of 0.800" diameter. The imprint is very durable, even under demanding play conditions. Imprinting does not alter ball playability. With more than 9 years of experience in pad printing golf balls, we use the finest inks and state-of-the-art pad printing equipment.

- Can you print more than one logo on golf balls?

Yes, we can print up to two logos on golf balls. You should be aware that golf balls have 6 poles and 3 of those already have brand name imprints. If you add two logos, the balls will be very "busy". If the brand name is not important, we recommend using blank golf balls when printing two logos. If you need two logos on the golf balls, give us a call for a quote.

- How are the balls packaged?

Golf balls are shipped in their original sleeves of 3 balls. All pack contain 12 balls (4 sleeves). The blank golf balls are shipped bulk (not boxed or sleeved). If you want sleeves for blank golf balls, you may purchase sleeves for one ball or three balls. From the main page, select "Packaging Options".

- What if shipping problems occur?

Shipping problems are rare due to the durability of the balls and the packaging. Unfortunately, once the order has been shipped, any problems that arise will have to be resolved with UPS, Purolator or Canada Post using the tracking number.

- How do I know if you received my order?

You will receive a confirmation message from us via e-mail. This should take a few minutes but sometimes it takes longer. Make sure you have provided your correct e-mail address otherwise you will not receive your order confirmation.

- Who owns the rights to my ball design?

All copy and designs you create will be accepted as being submitted in full compliance with all applicable laws for trademarks, service marks, copyrights, rights of privacy, patent contractual limitations or similar protection.

- Can I cancel my order?

Unfortunately, once we have received your order we begin preparing it immediately. It is important when you submit the order that you are confident it is exactly what you are looking for as it cannot be cancelled.

- How can I verify that the Web site is secure?

All transactions are processed over a secure server connection when you use the checkout option. You will see the 'https' in the URL on the checkout page. This means that your information is not accessible to anyone else.